Dallas - Fort Worth Mystery Shopping
Your trusted source for mystery shopping, video shopping, and secret shopper phone shops in Dallas - Fort Worth.
Who We Are...
Advanced Feedback is an experienced and professional mystery shopping company with over 25 years and 2 million surveys delivered. We offer completely customized mystery shopping services that connect your vision of success to the complete satisfaction of your customers. We are continually expanding in Dallas - Fort Worth and the surrounding area to support a growing number of businesses that use our service. From our home office we train and coordinate Dallas - Fort Worth area field evaluators to conduct thorough and objective service and sales inspections. Advanced Feedback provides these high quality tailored programs throughout all 50 states, Canada and Mexico.
Why Advanced Feedback...
First, we listen to you. Then, we construct the exact program you need. That may be one or a combination of secret video, mystery shopper evaluations, phone shops, or customer surveys. You may need us for a month, a year, or like many of our clients for decades to come. FLEXIBILITY. We can do what our competitors can’t. We offer the most professional customized evaluations in the industry, and without long-term contracts!
In recent years we have seen a dramatic increase in demand for undercover video mystery shopping as video streaming has become practical and affordable.
From industry pioneer to leader, Advanced Feedback offers your video shopping solution. To view service samples and see how these solutions tie into graded shopper reports and your business metrics, please complete our information request form.
Video specialists require special equipment, training and travel. For businesses in the Dallas Fort Worth area we typically rely on those traveling through Texas. This is especially true for any customer scenarios that include one-on-one sales interactions. If your customer interactions are brief, we may be able to use local Dallas Fort Worth mystery shoppers. An account manager will explain in more detail and help you design your video shopping program.
With an Advanced Feedback traditional mystery shopping program, we schedule local experienced mystery shoppers to visit your Dallas Fort Worth area business locations unannounced posing as a typical customer. They are instructed to carefully and objectively observe and grade staff and property per your performance standards.
Some metrics and media is captured onsite, while much of the written summary and comments is entered soon after the visit. Each Advanced Feedback mystery shopper report gives you a comprehensive evaluation of all aspects of sales and service. Results are available immediately in your custom data center and then emailed to you and your managers. Advanced Feedback's mystery shopping platform provides trend and detailed analytics to help you monitor and manage business operations and growth by any segment measured.
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An appointment or a sale often begins with a phone call, which makes employee phone skills a critical part of service and sales training.
With Advanced Feedback's Phone Shop programs we use highly trained shoppers to call and inquire about products or services to test, monitor, and train front line employees. Recorded calls and performance results are delivered immediately to reinforce business practices, and monthly for trend monitoring.
Advanced Feedback's phone skills call center is the authority in phone training solutions. We offer fully customized programs to fit your unique environment, and proven to deliver results.
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Industry Knowledge and Experience...
Service and sales consultants since 1991. Our team has experience providing customer surveys, phone shops, traditional mystery shopping and video shops to a wide variety of industries including:
-Automotive - Car Sales Mystery Shopping, Car Rental, Automotive Services, and Car Wash Secret Shoppers
-Education - Mystery Shopping Public and Private Schools, Universities, Vocational and Professional
-Financial - Bank Secret Shoppers, Credit Unions, Insurance Companies, and Financial Advisors
-Healthcare - Mystery Shopping Hospitals, Medical Clinics, Dentists, Specialists, and Long-Term Care
-Hospitality - Hotel Secret Shopping: Limited Service, Extended Stay, Business, & Luxury Hotels, Resorts, and Casinos
-Parking - Mystery Shopping Parking Facilities and Valet Services
-Real Estate - Real Estate Mystery Shopping: Home Sales, Property Management and Leasing Agents
-Restaurants - Restaurant Mystery Shopping: Juice and Coffee Shops, Full Service, Fine Dining, Bars and Night Clubs
-Retail - Retail Sales and Service Secret Shoppers: Clothing, Hardware, Grocer, Convenience, and Specialty
-Storage - Spot Checking Storage Facilities, Portable Storage, Self Storage Units and Storage Container Companies
-Travel & Transportation - Air, Rail, Cruise, Bus, Shuttle & Limousine Services, Ticket Sales and Travel Agency
Mystery Shopping in Dallas - Fort Worth...
Dallas and Fort Worth are separated by 30 miles but are connected by various cities and counties. It is the #1 visitor destination in Texas and offers plenty of attraction for tourists such as shopping, great dining (10,000+ restaurants), amusement parks, sports stadiums, zoos, aquariums and museums. There are over 60 lakes, 50,000 acres of parks and 200 golf courses within 100 miles of The Metroplex. This area has one of the largest concentration of corporate headquarters. Recognized groups like The Saxton Group restaurants, Berkshire Hathaway Automotive car dealerships, and retail giant 7-Eleven can turn to mystery shopping to maintain their high standards of service and sales. The Dallas Fort Worth Metroplex also headquarters American Airlines, Southwest Airlines, and Chuck E. Cheese.
While many Boston businesses rely on tourism, all are increasingly dependent on their online reviews and reputation. If you manage a service or retail business, you know that the only winning strategy is to ensure that your products and services remain sought after. Mystery shopping is the proven method used by customer centric organizations to gain accurate and unbiased insight into customer service and sales performance from the customer perspective. With Advanced Feedback's objective attention to the details that determine a positive customer experience, our Boston area clients will achieve positive reviews, increased traffic and improved sales margins. Our customers are also realizing the benefit of mystery shopping multiple touch points. Onsite mystery shops are often preceded by online inquires or phone shops. When applicable, secret video shoppers are employed to uncover nuances in sales and service not easily captured in a report.
It is not uncommon to see new culinary, hospitality, and other customer-reviewed businesses trending for a short period of time. To maintain high approval ratings and long term sales growth, customer service or sales organizations must have an objective system for feedback and performance metrics. Here are some of Boston's top trending businesses based on current Yelp reviews, updated July, 2017.
Professional Mystery Shoppers in the Dallas Fort Worth Area...
Advanced Feedback offers mystery shopping services throughout Texas and nationwide as we are continuously hiring and training evaluators to cover every zip code. We have the management and systems in place to accept all size businesses, including international corporations, multi-state franchises, growing groups and partnerships, single location establishments, call centers and online presence only firms.
We have many certified shoppers in the following communities ready to inspect your service and sales:
Addison - Allen - Arlington - Bedford - Carrollton - Cedar Hill - Colleyville - Coppell - Dallas - Desoto - Duncanville - Euless - Fairview - Ferris - Flower Mound - Forest Hill - Forney - Fort Worth - Frisco - Garland - Grand Prairie - Grapevine - Haltom City - Hurst - Irving - Keller - Lake Dallas - Lavon - Lewisville - Little Elm - Mansfield - McKinney - Mesquite - Midlothian - North Richland Hills - Pantego - Plano - Red Oak - Richardson - Roanoke - Rockwall - Rowlett - Sachse - Southlake - Terrell - The Colony - Toledo - Venus - Waxahachie - Wichita Falls - Wylie.
Now hiring Dallas Secret Shoppers!
To meet the demands of Advanced Feedback’s expanding role as Dallas - Fort Worth’s leading video mystery shopping provider and traditional mystery shopping service, we are seeking intelligent and hard working individuals to join our team.
If you are passionate about making a difference in customer service, and you are observant, with an attention to detail and write well, we invite you to register as an Advanced Feedback shopper. After registration you will have visibility of available assignments and you can accept notifications of new assignments in the Dallas - Fort Worth area. For more information about being a service and sales evaluator click here or on the Shoppers link at the top of any page. Advanced Feedback has the tools, training and instructions to turn your ambition into a successful second income.
If you think you have what it takes to be a professional Advanced Feedback Video Specialist, please contact us directly using the links below.