Miami Mystery Shopping
Your trusted source for mystery shopping, video shopping, and secret shopper phone shops in San Diego.
Who We Are...
Advanced Feedback is an experienced and professional mystery shopping company with over 25 years and 2 million surveys delivered. We offer completely customized mystery shopping services that connect your vision of success to the complete satisfaction of your customers. We are continually expanding in Miami and the surrounding area to support a growing number of businesses that use our service. From our home office we train and coordinate Miami area field evaluators to conduct thorough and objective service and sales inspections. Advanced Feedback provides these high quality tailored programs throughout all 50 states, Canada and Mexico.
Why Advanced Feedback...
First, we listen to you. Then, we construct the exact program you need. That may be one or a combination of secret video, mystery shopper evaluations, phone shops, or customer surveys. You may need us for a month, a year, or like many of our clients for decades to come. FLEXIBILITY. We can do what our competitors can’t. We offer the most professional customized evaluations in the industry, and without long-term contracts!
In recent years we have seen a dramatic increase in demand for undercover video mystery shopping as video streaming has become practical and affordable.
From industry pioneer to leader, Advanced Feedback offers your video shopping solution. To view service samples and see how these solutions tie into graded shopper reports and your business metrics, please complete our information request form.
Video specialists require special equipment, training and travel. For businesses in the Miami area we typically rely on those traveling through Florida. This is especially true for any customer scenarios that include one-on-one sales interactions. If your customer interactions are brief, we may be able to use local Miami mystery shoppers. An account manager will explain in more detail and help you design your video shopping program.
With an Advanced Feedback traditional mystery shopping program, we schedule local experienced mystery shoppers to visit your Miami area business locations unannounced posing as a typical customer. They are instructed to carefully and objectively observe and grade staff and property per your performance standards.
Some metrics and media is captured onsite, while much of the written summary and comments is entered soon after the visit. Each Advanced Feedback mystery shopper report gives you a comprehensive evaluation of all aspects of sales and service. Results are available immediately in your custom data center and then emailed to you and your managers. Advanced Feedback's mystery shopping platform provides trend and detailed analytics to help you monitor and manage business operations and growth by any segment measured.
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An appointment or a sale often begins with a phone call, which makes employee phone skills a critical part of service and sales training.
With Advanced Feedback's Phone Shop programs we use highly trained shoppers to call and inquire about products or services to test, monitor, and train front line employees. Recorded calls and performance results are delivered immediately to reinforce business practices, and monthly for trend monitoring.
Advanced Feedback's phone skills call center is the authority in phone training solutions. We offer fully customized programs to fit your unique environment, and proven to deliver results.
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Industry Knowledge and Experience...
Service and sales consultants since 1991. Our team has experience providing customer surveys, phone shops, traditional mystery shopping and video shops to a wide variety of industries including:
-Automotive - Car Sales Mystery Shopping, Car Rental, Automotive Services, and Car Wash Secret Shoppers
-Education - Mystery Shopping Public and Private Schools, Universities, Vocational and Professional
-Financial - Bank Secret Shoppers, Credit Unions, Insurance Companies, and Financial Advisors
-Healthcare - Mystery Shopping Hospitals, Medical Clinics, Dentists, Specialists, and Long-Term Care
-Hospitality - Hotel Secret Shopping: Limited Service, Extended Stay, Business, & Luxury Hotels, Resorts, and Casinos
-Parking - Mystery Shopping Parking Facilities and Valet Services
-Real Estate - Real Estate Mystery Shopping: Home Sales, Property Management and Leasing Agents
-Restaurants - Restaurant Mystery Shopping: Juice and Coffee Shops, Full Service, Fine Dining, Bars and Night Clubs
-Retail - Retail Sales and Service Secret Shoppers: Clothing, Hardware, Grocer, Convenience, and Specialty
-Storage - Spot Checking Storage Facilities, Portable Storage, Self Storage Units and Storage Container Companies
-Travel & Transportation - Air, Rail, Cruise, Bus, Shuttle & Limousine Services, Ticket Sales and Travel Agency
Mystery Shopping in Miami...
Miami is recognized as a global city because of its importance in finance, commerce, media, and entertainment. Tourism is an important Miami industry with over 12 million visitors annually that are attracted to the beaches, the everglades, museums, zoos, aquariums, conventions, festivals, events and racing. Tourists spend an estimated $17 billion annually. The Port of Miami is the largest cruise ship port in the world and is referred to the "Cruise Capital of the World". With this vibrant economy comes a need for many hotels, restaurants, educational facilities and the full spectrum of real estate development.
While many Miami businesses rely on tourism, they are increasingly dependent on their online reviews and reputation. If you are a service business owner or manager, you know that the only winning strategy is to ensure that your products and services remain sought after. Mystery shopping is the proven method used by customer centric organizations to gain accurate and unbiased insight into customer service and sales performance from the customer perspective. With Advanced Feedback's objective attention to the details that determine a positive customer experience, our Miami area clients drive positive reviews, increase traffic and improve sales margins. Our customers are also realizing the benefit of multi-contact or multi-channel appraisals. Onsite mystery shops are often preceded by online inquires or phone shops. When applicable, secret video shoppers are employed to uncover nuances in sales and service not easily captured in a report.
It is not uncommon to see new culinary, hospitality, and other customer-reviewed businesses trending positive. To maintain high approval ratings and long term sales growth, customer service or sales organizations must have an objective system for feedback and performance metrics. Here are some of Miami's top trending businesses based on current Yelp reviews, updated January, 2017.
Professional Mystery Shoppers in the Miami Area...
Advanced Feedback offers mystery shopping services throughout south Florida as we are continuously hiring and training evaluators to cover every zip code. We have the management and systems in place to accept all size businesses, including international corporations, multi-state franchises, growing groups and partnerships, single location establishments, call centers and online presence only firms.
We have many certified shoppers in the following communities ready to inspect your service and sales:
Aventura - Bal Harbour - Barry University - Bay Harbor - Biscayne Park - Blue Lagoon - City of Sunrise - Coconut Creek - Coconut Grove - Cooper City - Coral Gables - Coral Springs - Crossings - Cutler Bay - Cutler Ridge - Dania - Davie - Doral - Fort Lauderdale - Golden Isles - Hallandale - Hallandale Beach - Hialeah - Hialeah Gardens - Hollywood - Homestead - Kendall - Margate - Medley - Miami - Miami Beach - Miami Gardens - Miami Shores - Miami Springs - Miramar - Naranja - North Lauderdale - North Miami - North Miami Beach - Oakland Park - Opa Locka - Palmetto Bay - Parkland - Pembroke Pines - Pinecrest - Plantation - Pompano Beach - Sunny Isles - Sunny Isles Beach - Tamarac - Weston.
Now hiring Miami Secret Shoppers!
To meet the demands of Advanced Feedback’s expanding role as Miami’s leading video mystery shopping provider and traditional mystery shopping service, we are seeking intelligent and hard working individuals to join our team.
If you are passionate about making a difference in customer service, and you are observant, with an attention to detail and write well, we invite you to register as an Advanced Feedback shopper. After registration you will have visibility of available assignments and you can accept notifications of new assignments in the Miami area. For more information about being a service and sales evaluator click here or on the Shoppers link at the top of any page. Advanced Feedback has the tools, training and instructions to turn your ambition into a successful second income.
If you think you have what it takes to be a professional Advanced Feedback Video Specialist, please contact us directly using the links below.