San Diego Mystery Shopping
Your trusted source for mystery shopping, video shopping, and secret shopper phone shops in San Diego.
Who We Are...
Advanced Feedback is an experienced and professional mystery shopping company with over 25 years and 2 million surveys delivered. We offer completely customized mystery shopping services that connect your vision of success to the complete satisfaction of your customers. We are continually expanding in San Diego and the surrounding area to support a growing number of businesses that use our service. From our home office we train and coordinate San Diego area field evaluators to conduct thorough and objective service and sales inspections. Advanced Feedback provides these high quality tailored programs throughout all 50 states, Canada and Mexico.
Why Advanced Feedback...
First, we listen to you. Then, we construct the exact program you need. That may be one or a combination of secret video, mystery shopper evaluations, phone shops, or customer surveys. You may need us for a month, a year, or like many of our clients for decades to come. FLEXIBILITY. We can do what our competitors can’t. We offer the most professional customized evaluations in the industry, and without long-term contracts!
Industry Knowledge and Experience...
Service and sales consultants since 1991. Our team has experience providing customer surveys, phone shops, traditional mystery shopping and video shops to a wide variety of industries including:
-Automotive - Car Sales Mystery Shopping, Car Rental, Automotive Services, and Car Wash Secret Shoppers
-Education - Mystery Shopping Public and Private Schools, Universities, Vocational and Professional
-Financial - Bank Secret Shoppers, Credit Unions, Insurance Companies, and Financial Advisors
-Healthcare - Mystery Shopping Hospitals, Medical Clinics, Dentists, Specialists, and Long-Term Care
-Hospitality - Hotel Secret Shopping: Limited Service, Extended Stay, Business, & Luxury Hotels, Resorts, and Casinos
-Parking - Mystery Shopping Parking Facilities and Valet Services
-Real Estate - Real Estate Mystery Shopping: Home Sales, Property Management and Leasing Agents
-Restaurants - Restaurant Mystery Shopping: Juice and Coffee Shops, Full Service, Fine Dining, Bars and Night Clubs
-Retail - Retail Sales and Service Secret Shoppers: Clothing, Hardware, Grocer, Convenience, and Specialty
-Storage - Spot Checking Storage Facilities, Portable Storage, Self Storage Units and Storage Container Companies
-Travel & Transportation - Air, Rail, Cruise, Bus, Shuttle & Limousine Services, Ticket Sales and Travel Agency
Mystery Shopping in San Diego...
San Diego is recognized as a global tourist destination due to number of attractions and predictable pleasant weather all year long. The region's natural attractions combined with an expanding convention schedule translates into steady visitor traffic to San Diego from other locations in California, Arizona and those flying into San Diego International Airport.
With this vibrant economy comes a need for many hotels, restaurants, educational facilities, a vast complement of real estate developments, and the location of the leading San Diego mystery shopping company, Advanced Feedback. While many San Diego service businesses might rely on tourism, they are increasingly dependent on their online reviews and reputation—enter Advanced Feedback mystery shopping.
If you manage a service or retail business, you know that the only winning strategy is to ensure that your products and services remain sought after. Mystery shopping is the proven method used by customer centric organizations to gain accurate and unbiased insight into customer service and sales performance from the customer perspective. With Advanced Feedback's objective attention to the details that determine a positive customer experience, our San Diego area clients achieve positive reviews, increase traffic and improve sales margins. Clients also realize the benefit of mystery shopping multiple touch points. Onsite mystery shops are often preceded by online inquires or phone shops. When applicable, secret video shoppers are employed to uncover nuances in sales and service not easily captured in a report.
It is not uncommon to see new culinary, hospitality, and other customer-reviewed businesses trending positive. To maintain high approval ratings and long term sales growth, customer service or sales organizations must have an objective system for feedback and performance metrics. Here are some of San Diego's top trending businesses based on current Yelp reviews, updated January, 2017.
Professional Mystery Shoppers in the San Diego Area...
Advanced Feedback offers mystery shopping services throughout Southern California and nationwide as we are continuously hiring and training evaluators to cover every zip code. We have the management and systems in place to accept all size businesses, including international corporations, multi-state franchises, growing groups and partnerships, single location establishments, call centers and online presence only firms.
We have many certified shoppers in the following communities ready to inspect your service and sales:
Alpine - Bonita - Bonsall - Camp Pendleton - Cardiff - Carlsbad - Chula Vista - Coronado - Del Mar - Elcajon - Encinitas - Escondido - Imperial Beach - Indianapolis - Jamul - La Jolla - La Mesa - Lakeside - Lemon Grove - National City - Ocean Beach - Oceanside - Pacific Beach - Poway - Ramona - Rancho Santa Fe - San Diego - San Marcos - San Ysidro - Santee - Solana Beach - Spring Valley - ValleyCenter - Vista.
Now hiring San Diego Secret Shoppers!
To meet the demands of Advanced Feedback’s expanding role as San Diego’s leading video mystery shopping provider and traditional mystery shopping service, we are seeking intelligent and hard working individuals to join our team.
If you are passionate about making a difference in customer service, and you are observant, with an attention to detail and write well, we invite you to register as an Advanced Feedback shopper. After registration you will have visibility of available assignments and you can accept notifications of new assignments in the San Diego area. For more information about being a service and sales evaluator click here or on the Shoppers link at the top of any page. Advanced Feedback has the tools, training and instructions to turn your ambition into a successful second income.
If you think you have what it takes to be a professional Advanced Feedback Video Specialist, please contact us directly using the links below.