Click on a topic from the list below to learn more:

Your Shop History, Payment, and PayPal

Finding Jobs Opportunities

Mobil Apps: GigSpot and MobiAudit

GigSpot Troubleshooting

ShopMetrics Technical Tips

Phone Shop Recording

Video Shopping vs Traditional

Video Shopping Resources

Certifications

Shop "Due" Date versus Report Date

Submitting Shops


 


Your Shop History, Payment, and PayPal:

Completed shops are paid out within 60 days of your survey date (date of visit or phone shop).

Payments are delivered through PayPal. Please be sure that your PayPal email address in GigSpot or ShopMetrics is up to date to avoid any delay in payments. If you must receive a check by mail, please notify your scheduler. Note that there is a check delivery fee that will be deducted from your payment total.

ShopMetrics generates a pay statement document that logs your completed shop history. While this is useful for your personal records of shop dates and fees, it does not reflect Advanced Feedback’s payment cycle or processed payments.

IMPORTANT: If your survey is declined because it fails to meet our minimum quality standards (as stated in the survey, the shop instructions, as well as the shopper agreement) this will result in non-payment for that shop, including any reimbursements. Failure to complete the survey and/or requested edits within the deadline specified may also result in forfeiture of payment/reimbursement.

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Finding Jobs Opportunities:

There are multiple ways to locate job opportunities, listed below.

1. Video Shoppers: You can refer to our assignment maps, located here: Video Job Page. There are usually five or more maps spanning the US, Canada and Puerto Rico. We update them regularly so they often reflect the most up to date assignments that we have available.

2. ShopMetrics Users: whether you are using MobiAudit or a browser to log into ShopMetrics, users can filter by postal code, state, and/or city in Open Opportunities and search by distance from home. ShopMetrics users can also find our jobs on the MSJobBoard, www.MSJobBoard.com

3. GigSpot Users: GigSpot users see available assignments for all companies subscribed to the app, Advanced Feedback included. However, visibility of open opportunities is limited to your local area or by filtering by known postal codes. If you are a video shopper using GigSpot refer to our assignment maps on the Video Job Page so you know what postal codes contain jobs you might want to apply for.

4. We send out mass emails at the beginning of every quarter and whenever we post new assignments - these emails usually contain a list of all the open assignments for a client or all the new assignments recently posted. Be sure to have your security settings toggled so that you can receive emails from us, otherwise the system will automatically remove you from the email list.

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Mobil Apps:

MobiAudit and Gigspot are two mystery shopping apps which offer alternative options to view, apply and complete open jobs.

Gigspot: is a single signup mobile and web app that gives you immediate access to all participating mystery shopping companies, not just Advanced Feedback's. With Gigspot you manage just one sign-in, profile, and email to view jobs, pay and reimbursment for many companies in your area and by postal code.
MobiAudit: is a Shop Metrics mobile app. You can use this app to search for jobs on a map, locally or nationwide. You can apply and complete Advanced Feedback jobs using any mobile device. To use MobiAudit with multiple companies you will need an account and sign-in for each company.

Advanced Feedback can only offer limited help with app functionality. If you experience technical issues with either mobile app, please reach out to their respective helpline.

Gigspot
MobiAudit for IPhone
MobiAudit for Android

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GigSpot Troubleshooting:

Gigspot is a 3rd party app developed to give shoppers a single sign-in and access to many companies on the ShopMetrics platform. You cannot use the same email address with both GigSpot and MobiAudit/ShopMetrics.

If you are experiencing technical issues with GigSpot we recommend you contact the Gigspot help desk for assistance. Rebecca's email address shown below.

Gigspot will need to know what type device and/browser you are using as the resolution of most issues comes down to whether or not you are using the GigSpot website or the GigSpot app. Each device and system operates differently, so they will usually need to know both to try and pinpoint what is happening.

Some general things you can do to troubleshoot login, access, and visibility issues are provided here.

First, make sure you are logging out, actually clicking the log out button, each time you are finished in GigSpot. Do not just closing the tab on your browser or the app. When you do not log out, temporary internet files are saved that cause confusion as to which file should be used.

If you are using the GigSpot website, clear the cache in your browser. If possible use Chrome. While GigSpot is compatible with other browsers, in general the operation of Chrome is more up to date. GigSpot finds this especially true with any device that uses the iOS operating system. If you are being redirected from Gigspot to Advanced Feedback's log in page when you click on a shop, adjust your browser settings as follows: select Always Allow Cookies and turn off the "Prevent Cross-Site Tracking".

If you are using the GigSpot app, make sure you do not have other apps open.

If for some reason your GigSpot password becomes unsynced (maybe too many failed log ins, or an attempt to log into the MSP’s site directly), try to resync following these instructions:

1. Log into GigSpot on the website and go to My Account (small circle in the top right corner), then go to Change Password (you are not actually changing your password).

2. Enter your current password into each comment box for: Old Password, New password and Verify New Password, then click the “Save” bar at the bottom of the screen.

3. Log out and clear your Internet browser's cache. You should be able to log back into GigSpot.

GigSpot Support: Rebecca, help@gigspot.com

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ShopMetrics Technical Tips:

New Shopmetrics Users

If you are new to Shop Metrics, this navigation image highlights the main features.

We strongly recommend you watch the tutorial before attempting to use this program. Please do not send us emails about problems submitting your survey or other Shop Metrics questions until you have viewed the navigation image and watched the tutorial. The tutorial link is always visible in the right hand margin of your home screen.

A shortcut is located here. You can skip to "Completing a Survey" if you are only interested in how to submit your shop.

Save Often!

Save your work often using the green SAVE SURVEY button on the bottom of the form, as you work will not be saved if there is an interruption in browser or Internet connectivity.

When you click the SAVE SURVEY button you should be taken back to your home screen. Missing or conflicting entries may prevent this. Scroll up to review the entire survey to find where data conflicts are highlighted, if any. We have had long written summaries lost during failed first-save attempts, so keep your browser open until that first save is successful. (It is always good idea to prepare long written summaries in a word processor first and then save into Shop Metrics. Use a mouse right-click to copy-paste, as ctrl-alt-del is not enabled.)

Check Complete

When you are finished with your survey, use the "Check Complete" at the bottom right of the survey to find incomplete or restricted responses. Select OK to fix now, continue scrolling through all highlighted errors until pressing "Check Complete" brings up Survey is Complete.

Submit

Your shop is not submitted until you click the green Submit button in your inbox. If it is not green, there are missing entries. Use the Check Complete process as outlined immediately above. Upon submission, you will receive a confirmation number.

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Phone Shop Recording:

Upon approval of a shop with a required recorded phone call, you will have access to the full survey and calling/recording feature. Please use the click-to-call feature to make your recorded phone shop. DO NOT dial the location directly unless you are certain you have the correct target telephone number and the capability to record your call and upload it to the form.

If you are a GigSpot user, you must use the click-to-call feature on a computer as the mobile version of GigSpot does not support this feature. Click-to-call is fully functional using MobiAudit, the Shop Metrics app.

The recorded calling process will be initiated when you click the "Call Now" button. You will find this button in the instructions table above the survey. This will ring the phone number you select from your database profile (Shop Metrics or Gigspot). Answer your phone and enter the PIN code provided when you clicked CALL NOW. Once you do this, the system will connect you to the target/destination number.

Complete the phone shop as a real prospective customer. Hang up upon completion and your call recording will appear after a minute or so at the bottom of the survey. You must make three (3) attempts to reach an associate. Failed attempts such as reaching voicemail, busy signals, no answer, wrong person if targeted, being asked to call back, etc. will also be recorded and should be kept with the survey showing the history of call attempts. If you are unable to connect with an associate, try again in 30 minutes. We recommend you begin completing the survey while waiting for the recording to appear. Begin by accurately entering the local time and date of the call in the appropriate phone shop section of your survey. If the survey is for the phone shop only, the date and time is entered at the top of the form.

You can refresh your browser to speed the delivery of your recording. We highly recommend you save your survey entries often to avoid losing any reporting due to Internet or server interruptions.

NOTE: Caller ID blocking is currently turned off so it is possible the target will see your caller ID. This is usually not an issue as cell numbers vary beyond area codes, but be prepared with a cover story if you are not calling from the region. We suggest that you program the number being called into your phone so that you can recognize a callback and answer with your alias if necessary.

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Video Shopping vs Traditional:

Before you apply for an assignment please note whether or not there are instructions that require video. Video shops are different than traditional mystery shopping (written reports) and require you to own or lease body-worn undercover video shopping equipment.

Do not apply for a shop labeled as a video shop if you are not a video shopper.

If you are interested in becoming a video shopper refer to the following Video Shopper Resources.

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Video Shopping Resources:

If you are interested in becoming a video shopper, we recommend you invest in equipment designed for undercover video work, specifically a body-worn button camera and pocket DVR. Other body worn equipment and/or mobile phone apps may be sufficient for short video requirements, but will typically be unacceptable for extended one-on-one sales and service experiences. A trusted resource for equipment purchase and leasing is Greyhawk Video Solutions, found here http://greyhawkvideosolutions.vpweb.com/

For workshops, training and video conferenes go to Video Shopper Pros, found here http://videoshoppingpros.com/

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Certifications:

You will be required to complete certifications based on the type of shop you are applying for. Some may require a phone shopper certification, while others may require video certification. Make sure to complete and submit all requested certifications when you apply; otherwise, you will not be considered for the shop.

Click here to see an image showing you exactly where the certifications are located on the shopmetrics website. In GigSpot, click Companies, Advanced Feedback, and My Certifications.

Completing all general certifications successfully increases your chance of selection. Please do not complete a brand specific certification unless you are applying for those specific shops.

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Shop "Due" Date versus Report Date:

Start Date: The date on which the jobs were posted or first available for applications.

Planned Date: The date that you selected during your application, this should be the date you plan to conduct your assignment.

Due/Survey Date: This is your shop date. The date you are required to conduct your shop. Depending on the project, your scheduler may set this 24 hours later to reflect your reporting deadline.

Report Date: This date appears on the top of your survey form. It is not meant for the date and time you fill out the survey - it is for the date and time you conducted your assignment.

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Submitting Shops:

Once you have completed the form in it's entirety, click the Check Complete button at the bottom of the survey to initiate a scan for missing entries. A dialog box will ask whether you want to make the changes now or save. How the form identifies missing entries varies depending on the browser and app you are using. Carefully scroll the entire length of the survey to find the cursor placement or fields outlined in red.**

Once all entries are verified and complete, click the Save Survey button at the bottom of the survey. You will be redirected to your home page/inbox. If you are not redirected to your home page, your report may not have been saved, so you should not close your browser. Try to return to your data entries and repeat the check and save process.

At the home page, a green check mark will appear next to your completed shop and the submit button will become active. If you do not have a green check mark, something is incomplete and you will not be able to submit the survey. Please re-open the survey and confirm the date, time and required fields (questions and images) and that all comments meet their constraints. Repeat the process above (Check Complete, Save Survey and Submit).

**A common problem that will prevent submission is a survey date (the date at the top of the form) that is not within the past 5 days. If this is the case, your report is too old for submission and will not be accepted. If your scheduler has agreed to review an old shop, you will need to enter a recent date and notify your scheduler of the correct date.

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