Mystery Shopper Services

Identify product or personnel issues
                        while systematizing performance reviews
                        and keeping your staff on their toes.” Our
                        highly experienced shoppers pose as your
                        customers and complete customized
                        surveys for each area of interest.
                        Comprehensive reports summarizing and
                        evaluating all aspects of the services
                        received, right at your fingertips.




Benefits of using mystery shopper company

How Do Mystery Shopper Services Work?

Step 1. We will perform a needs assessment so that we can identify the exact goals you would like to achieve.

Step 2. We will then construct a survey to cover all areas of your desired inspection/mystery shop.

Step 3. Next, we will then work closely with you to determine the best times to schedule our mystery shoppers.

Step 4. Actionable data will be delivered to you in any format you wish. Further customization is available any time.


Advanced Feedback will provide your organization a secret shopper program for any industry and any situation. The service provided by Advanced Feedback will be customizable to meet your organization’s current needs and may be revised any time in the future if those needs should change. Each mystery shopper evaluation will include the responses to agreed survey criteria and scoring, secret shopper comments of the employee interactions, property, general observations, and any supporting photographs and/or video recordings if applicable.

All secret phone shops include a full audio recording including the number of rings and a report detailing the survey responses with scores, and any secret shopper comments. Phone evaluations include a coach’s review and recommendations for effective sales and service communication. To the extent possible, surveys will also attempt to capture and evaluate customer service and sales communication skills.

Once secret shopper reports have been reviewed by your account manager, they are distributed via e-mail; paper copies are also available upon request. Video secret shops will be distributed via a flash drive, or we can host streaming feeds of your videos on our secure and password protected website. If your business chooses to stream the videos online (very convenient for meetings and showing other locations) we will provide a secure log-in and private page dedicated to your viewing purposes only. Keep in mind that our services are completely customizable to your needs and the aforementioned can be changed to suit your interests at any time.

In the short run, shopper reports will pay for themselves via actionable information aimed at immediately reducing costs or capturing more sales. Long term – there’s simply no better tool to guarantee consistent front line performance.


Don't Need Customization?

The latest trends in mystery shopping available on-demand!


Refer to your industry or simply request a quote

Mystery shopper company photo of woman smiling

"You never get a second chance to make a first impression."

-Automotive - Car Rental, Automotive Sales and Service, Car Washes and Repair Services
-Education - Universities, Continuing Education and Professional Schools
-Financial - Banks, Credit Unions, Insurance Companies, and Financial Advisors
-Healthcare - Hospitals, Clinics, and Long-Term Care
-Hospitality - Budget, Limited Service, Extended Stay, Business and Luxury Hotels, Resorts, and Casinos
-Parking - Parking Facilities and Lots, Self Park, Parking Sales and Service, and Valet Companies
-Real Estate - Residential Home Sales, Property Management and Leasing Agents
-Restaurants - Juice Bars, Coffee Shops, Cafes, Fast Casual, Full Service, Fine Dining, Bars and Night Clubs
-Retail - Sales and Service, Clothing, Hardware, Grocer, Convenience, Specialty, and Drugstores
-Storage - Storage Facilities, Portable Storage, Self Storage Units and Storage Container Companies
-Travel & Transportation - Air, Rail, Cruise, Bus, Shuttle & Limousine Services, Ticket Sales and Travel Agency




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Latest News

May 19, 2016

Spring Update

We hope everyone has a wonderful spring! This month we're welcoming 36th Stree Bistro in Boise, ID to our list of restaurant and retail onsite mystery shop evaluations. C.D. PEACOCK based in Chicago, IL has signed up for in store jewlery retail secret shopping. We are also pleased to welcome Beta Metric, La Jolla CA, Compass San Francisco CA, and Momark Development in Austin Texas who will be using our telephone, onsite and video real estate secret shopper programs. Please follow us on Facebook and Twitter!

April 6, 2017

Welcome New Clients!

Advanced Feedback is grateful to welcome new two new real estate clients. Hakes Brothers based in Las Cruces New Mexico and Texas will be utlizing our video mystery shopping service for their new home sales. HV Companies located in San Diego CA will be using our telephone mystery shopping services as well as our onsite secret shops. We are also very please to welcome Qdoba based in San Diego with resturant locations nationwide; joined to use our onsite mystery shopping evaluations for their service inspections.

February 3, 2017

Welcome New Clients!

Advanced Feedback is excited to welcome Champion Rentals in the Houston and Porter TX. They will be using our telephone mystery shopping services in order to help with customer service and team evaluations for their equipment rental locations. EZ Park Inc. headquarted in Philadelphia PA joined to use our onsite secret shopping services for their parking lot locations. Spectrum Arena home to the 76ers and Flyers in Philadelphia PA will be using our onsite mystery shopper evaluations during their sports and enterainment events.

January, 2017

Happy New Year!

Happy New Year Everyone! We are grateful for your continued support and help. We would like to welcome Marval Auto Glass in Denver, CO, who will be using our automotive service mystery shopping service to evaluate their customer service and sales for their windshield replacement service. Statesman USA located in Scottsdale AZ is utilizing our onsite mystery shoppers for their real estate property locations. We are pleased to welcome Salons by JC located in several states who will be using us to evaluate telephone, email and onsite customer service and sales for their retail leasing properties. A brand new TomKats restaurant is opening soon in Nashville, TN. We are proud to be adding the new Fin & Pearl to our list of restaurant mystery shops!