Operational Feedback
You’ll be amazed by how many more phone calls you can turn into customers
An appointment or a sale often begins with a phone call, which makes employee phone skills a critical part of service and sales training. With our Phone Shop program we use highly trained shoppers to call and inquire about products or services to test, monitor, train and reinforce front line employees. Recorded calls and performance results are delivered immediately for actionable feedback, and monthly for trend monitoring.
Request Info
In the News
Identify product or personnel issues while systemizing performance reviews and keeping your staff on their toes
Often times, business managers become immersed in the operational aspect of their business and lose the ability to take an outsiders’ perspective. With our Onsite Mystery Shop program you can see your business from the customer’s perspective. Our highly experienced shoppers pose as your customers and complete customized surveys for each area of interest. Upon completion you with be provided with a comprehensive report summarizing and evaluating all aspects of the service received.
Request Info
In The News
Excellent service begins with happy employees
Customer satisfaction often is a direct result of the quality of service received when interacting with employees. If your service is less than par, it often is a reflection of your employees’ overall job satisfaction. Advanced Feedback will help you find the root of the problem with our customized employee satisfaction survey and hosting service.
Request Info
In The News
Customer Feedback and Training
Obtain cost effective, timely feedback without taking time out of your busy schedule
With the Internet being one the widest used communication tools, e-mail has become a cost effective method of customer contact and obtaining feedback. With our E-mail Follow Up service we will create customized e-mails, administer the program and compile results making the whole process completely effortless for you.
Request Info
Friendly professional follow up helps you to show appreciation, build customer loyalty, and obtain unbiased feedback
Many managers spend a significant amount of their efforts concentrating on operational efficiency, making it difficult to maintain customer relationships. In today’s competitive marketplace, however, customer relationships are an essential part of any business. Our Telephone Follow Up service enables you to obtain valuable feedback from customers, while also letting them know that you appreciate their business. Maximize efficiency by adding our missed sales and lead generation calls.
Request Info
Understand customer expectations and gain competitive insight
With today’s competitive marketplace, often business lose a sale to their competition without knowing the cause. With our Loss Bid Survey program we will contact lost prospective customers in order to better understand why they chose to go with your competitor. Keep up with industry trends by looking at your most important asset; your customer.
Request Info
Obtain cost effective, effortless customer feedback
Many customers will not actually take the time to provide feedback during their visit to your dealership. With so much competition out there, it has become increasingly important to keep track of their experiences in order to identify problems, ensure positive word of mouth and maintain competitive advantage. Why not allow customers to voice their opinions on their own time and in the convenience of their own home. We’ll post a link on your web site and provide printed material keeping you continuously and instantaneously up to date with feedback.
Request Info
Other Services
Know where you stand at all times and respond to marketplace changes instantly
Are you interested in knowing your competitor’s practices, but don’t have the time to do the research yourself? Our experienced team will do the research for you finding valuable information such as prices and promotions allowing you to act quickly to gain market share.
Request Info
Scheduling/Appointment Services
Alleviate your busy schedule by allowing us to take care of the details
Are you planning an event, but don’t have the time or resources to be contacted by attendees for reservation/scheduling purposes? With our event scheduling service we make it our responsibility to take reservations, maintain a schedule, and collect payment.
Request Info
Enhance your brand image and build value
Web site video streaming is often a very useful tool in obtaining a competitive advantage. With this service we will create a custom web video stream to highlight your businesses distinguishing features. Enhance your brand image by making your web content stand out from the rest.
Request Info