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Phone Shops On Demand Store

If you haven't signed the "On Demand Telephone Mystery Shop Service Agreement" yet, you'll need to do so prior to us conducting your shops or if you need a full description of the items listed below, please click here. Thank you!

Please note that we require at least a 48 hour notice prior to us completing any mystery shop.

If you are purchasing a Targeted Phone Shop, please send the names of each employee along with their schedule to info@advancedfeedback.com.

Phone Shops

Phone Shops

*Random Phone Shop: option we will call your location a fixed number of times per month. When choosing this option we do not guarantee that we will contact every agent. If it is important to you that you evaluate all agents each month you may be interested in using the Targeted Employee Phone Shop option.

*Targeted Phone Shop: We will try for each agent a fixed number of times per month. To make this process more efficient we request weekly updates of your agents schedules. After the 4th failed attempt to contact the specified employee the call will be completed with whichever agent is reached at that time.

*All calls are English speaking only.

Additional Services

Additional Services

*Call Back Training: Is suggested when employees do not reach specific pre-established guidelines. If requested, a phone skills trainer will contact the employee after the call is reviewed and found to fail certain pass criteria. The trainer will review the call, making suggestions for improvement, identifying areas where the agent did well and areas where they need to improve. Our call back system allows for the trainer to playback the call during or at the end of the consultation session. These calls are not recorded.

*Monthly Report: Each month, you will receive a report of group results and a monthly trend of overall phone skills performance, plus we will show a comparison of all agents ranked by their overall score. The monthly report can be customized to compare and trend any number of unique departments, calling scenarios or performance metrics. You may request a report hard copy by mail, emailed copy, and/or posted online.

Recording Delivery Options

Recording Delivery Options

* Note: all phone shop recordings are available online for free.

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Latest News

May 19, 2016

Spring Update

We hope everyone has a wonderful spring! This month we're welcoming 36th Stree Bistro in Boise, ID to our list of restaurant and retail onsite mystery shop evaluations. C.D. PEACOCK based in Chicago, IL has signed up for in store jewlery retail secret shopping. We are also pleased to welcome Beta Metric, La Jolla CA, Compass San Francisco CA, and Momark Development in Austin Texas who will be using our telephone, onsite and video real estate secret shopper programs. Please follow us on Facebook and Twitter!

April 6, 2017

Welcome New Clients!

Advanced Feedback is grateful to welcome new two new real estate clients. Hakes Brothers based in Las Cruces New Mexico and Texas will be utlizing our video mystery shopping service for their new home sales. HV Companies located in San Diego CA will be using our telephone mystery shopping services as well as our onsite secret shops. We are also very please to welcome Qdoba based in San Diego with resturant locations nationwide; joined to use our onsite mystery shopping evaluations for their service inspections.

February 3, 2017

Welcome New Clients!

Advanced Feedback is excited to welcome Champion Rentals in the Houston and Porter TX. They will be using our telephone mystery shopping services in order to help with customer service and team evaluations for their equipment rental locations. EZ Park Inc. headquarted in Philadelphia PA joined to use our onsite secret shopping services for their parking lot locations. Spectrum Arena home to the 76ers and Flyers in Philadelphia PA will be using our onsite mystery shopper evaluations during their sports and enterainment events.

January, 2017

Happy New Year!

Happy New Year Everyone! We are grateful for your continued support and help. We would like to welcome Marval Auto Glass in Denver, CO, who will be using our automotive service mystery shopping service to evaluate their customer service and sales for their windshield replacement service. Statesman USA located in Scottsdale AZ is utilizing our onsite mystery shoppers for their real estate property locations. We are pleased to welcome Salons by JC located in several states who will be using us to evaluate telephone, email and onsite customer service and sales for their retail leasing properties. A brand new TomKats restaurant is opening soon in Nashville, TN. We are proud to be adding the new Fin & Pearl to our list of restaurant mystery shops!