Telephone Follow Up

"Friendly professional follow up
helps you to show appreciation,
build customer loyalty, and obtain
unbiased feedback "

 

 

 

How do I Benefit?

Address any compelling customer needs instantly
Ability to act on customer demands in a timely, actionable manner
Understand customer's perspective of your facility
Target your marketing initiatives to meet customer's specific needs


 

 

 

 

In the News:

"... [it] costs six times more to sell something to a new customer than to an existing customer..."
Follow up or fall on your face

 


         

 

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6920 Miramar Rd, Suite 103, San Diego, CA 92121— Telephone 800.261.4445 — Fax 858.566.9114 Privacy Policy Site Map
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Many managers spend a significant amount of their efforts concentrating on operational efficiency, making it difficult to maintain guest relations.  In today’s competitive marketplace, however, customer relationships are an essential part of any business.  Our Telephone Follow Up service enables you to obtain valuable feedback from customers, while also letting them know that you appreciate their business. 

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What is Included?

Dedicated account manager
Program setup and revisions
Customized customer satisfaction questionnaire
Customer information collection or database extraction
Highly trained customer service reps
Multiple contact attempt
Multiple calling periods
Next day urgent comment delivery
Data reduction and database maintenance
All response details summarized
Results, analysis and trend report
Regular management evaluation and consulting
Regular program review