Telephone Follow Up
"Friendly professional follow up
helps you to show appreciation,
build customer loyalty, and obtain
unbiased feedback "
Many managers spend a significant amount of their efforts concentrating on operational efficiency, making it difficult to maintain guest relations. In today’s competitive marketplace, however, customer relationships are an essential part of any business. Our Telephone Follow Up service enables you to obtain valuable feedback from guests, while also letting them know that you appreciate their business.
In the News:
"... [it] costs six times more to sell something to a new customer than to an existing customer..."
Follow up or fall on your face
Samples:
Coming soon.
What is Included?
Program setup and revisions
Customized shopper questionnaire of employee performance
A variety of real life shopper scenarios
Shoppers’ first impressions
Trainer review and comments on each call
Evaluation and suggestions per 5-Star plan
All call details summarized
Entire reservation process completed
Call back cancellation included
Multiple shift coverage
Database of weekly schedules for each hotel
Digital recording of shopper and hotel agent
Next business day phone shops delivery